Return & Refund Policy

1. Return Eligibility (Only for Defective Products)

We accept returns only if the product received is defective or damaged upon arrival.

A product is considered defective or damaged if:

• Not turning on or not functioning
• Physical damage upon delivery
• Missing major components

Returns are NOT accepted for non-defective issues, such as:

• Sound quality not matching personal preference
• Earbuds not fitting properly in your ears
• Product not liked after purchase
• Minor color differences
• "Changed my mind" or "Not needed"

2. Return Request Timeframe

• Return requests must be raised within 05 days of order delivery.
• Any damage or missing component reports must be submitted within 24 hours of delivery. Requests after this timeframe will not be accepted.

3. Product Condition for Returns

• The item must be in its original packaging, unused, and in the same condition as received.
• All accessories, manuals, and free gifts (if any) must be returned together with the main product.

4. How to Initiate a Return

To start a return, contact our support team with your order details and photos/videos of the defect:

5. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method or bank account within 5-7 business days.